Awash Bank Inks Tri-partite Agreement
Awash Bank inked a tri-partite Agreement with De la Phone Technologies (Flo cash) and Ethiopian Airlines for the collection of flight payments.
The agreement was made as of today October 18, 2018 at Headquarter of Awash Bank. The agreement stipulates that the parties to have agreed to the direct integration between Flo Cash System and the Bank’s Core Banking system for seamless operation of Booking and collection of flight payments.
The background of the agreement states that the Ethiopian Airlines opted to have an integration through Flo Cash setup with Awash Bank as a payment option for payments to be made by customers to the designated Ethiopian Airlines bank account to be opened at Awash Bank for flight ticket purchases.
Moreover, the agreement also stipulates that customers who are interested to purchase flight ticket through the payment plat form can make payment at any of the Bank’s branches or use the Mobile Banking to complete the payment process and the Bank is obliged to confirm the execution of payments successfully made on the platform.
The agreement has also detailed that the core responsibilities of Flo Cash would be handling the queries and complaints of customers in relation to bank refund, and more importantly notifies the Ethiopian Airlines Booking System of payment and signals confirmation for the issuance of the ticket.
In addition, the agreement further detailed that Flo Cash shall liable for exposing the Bank’s system to any third party and shall bear all liabilities arising from wrong actions.
Meanwhile, it was also stipulated in the agreement that Flo Cash has agreed to cooperate with the Bank in facilitating the services to be provided under the agreement and in recruiting any other Airlines to the Bank’s integration facility as well.
Furthermore, Flo Cash is also obliged to send a weekly sales Report for the Bank’s transactions to Ethiopian Airlines comprising detailed information regarding sales date, Amount, PNR, Ticket Number, Bank reference code, settled amount, settled Date, and settled Account Number.
From the Bank’s side, the agreement states that the Bank is obliged to confirm immediately after the customer made payment through Awash Bank branches or using Mobile Banking services of the Bank.
The Bank has also agreed to provide 24 hours services 7 days in a week and give support for any request forwarded in relation to payment by its contact center using the designated email account and telephone lines.
The Bank is also obliged to inform system outage or interruption within 15 minutes using the aforementioned cases.
Furthermore, the Bank is responsible to provided and facilitate the collection of funds, transfer of funds, sharing information as well as other value added services as described in the agreement.
The Bank is also responsible for providing daily transaction reports to be automatically delivered to the parties.
Similarly, the Ethiopian Airlines has agreed to establish hosting channels and maintain its Booking Channels and make available types of products and services it offers to its customers.
In the end, the parties to the agreement have agreed to ensure the availability of Internet connections to undertake necessary communications among the parties and to promote the services to the public and ensure partnership and mutual benefits.
The agreement also detailed that the parties have agreed to protect the data as per the obligation enshrined in Ethiopian and other applicable laws.
The agreement was signed on behalf of Awash Bank by Ato Yohannes Merga, Chief, Information Officer of Awash Bank, on behalf Ethiopian Airlines by Ato Leake Tadesse, Chief Information Office and on behalf of Flo Cash by Mr Dave Kiros country Managing Director.