FAQs

• Dial *901#
• Insert your password
• Select the option you want

Information will be provided if the customer responds call's validity accurately

Account balance will be provided if the customer responds call's validity accurately

Exchange rate will be availed immediately without any call's validation

Telephone number will be availed immediately without any call's validation

Email account will be availed immediately without any call's validation

Account number will be provided if the customer responds call's validity accurately

*First wait for 24 hours since the ATM might reverse the unpaid amount.

*Fill a dispute form in the nearby Awash's branches with adequate and clear information as to date, amount, ATM card number.

Adequate information will be availed immediately without any call's validation

Adequate information will be availed immediately without any call's validation

Proforma invoice, import /investment /Factory/ licence, and undertaking letter

Forign currency approval, vaild import /investment / factory licence, proforma invoice, insurance certificate, permit, LC application(for LC), purchase order for (CAD), undertaking letter for (TT), other and letters from respective government authority based on the items to be imported.

Valid Export /investment /factory licence,Sales contract, LC for LC export, undertaking letter for CAD/ Consignment and TT Export, credit or cash sales advice ticket for advance payment export commercial invoice, export permit,and letters from respective governmet authority based on the items to be exported.

Request letter and availability of fund for the amendment requested based on the request type

physical presentation of documents as per NBE directive

Physical presentation of documents as per NBE directive