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FAQs

How to use M/Wallet account**

  • Dial *901#
  • Insert your password
  • Select the option you want

Request whether a deposit amount has been made or not to A/C*

Information will be provided if the customer responds call's validity accurately

Account Balance Inquiry*

Account balance will be provided if the customer responds call's validity accurately

Exchange Rate Inquiry**

Exchange rate will be availed immediately without any call's validation

Telephone Request**

Telephone number will be availed immediately without any call's validation

Email Request**

Email account will be availed immediately without any call's validation

Account Number Inquiry*

Account number will be provided if the customer responds call's validity accurately

Request for support when ATM machine couldn't pay cash for him/her after the amount is deducted from account**

*First wait for 24 hours since the ATM might reverse the unpaid amount.

*Fill a dispute form in the nearby Awash's branches with adequate and clear information as to date, amount, ATM card number.

Branch Information Request (Availability, Location, Address, etc)**

Adequate information will be availed immediately without any call's validation

Account opening Requirements Inquiry**

Adequate information will be availed immediately without any call's validation

What are the requirements for foreign Currency Registration?

Proforma invoice, import /investment /Factory/ licence, and undertaking letter

What are the requirements for import?

Forign currency approval, vaild import /investment / factory licence, proforma invoice, insurance certificate, permit, LC application(for LC), purchase order for (CAD), undertaking letter for (TT), other and letters from respective government authority based on the items to be imported.

What are the requirements for Export?

Valid Export /investment /factory licence,Sales contract, LC for LC export, undertaking letter for CAD/ Consignment and TT Export, credit or cash sales advice ticket for advance payment export commercial invoice, export permit,and letters from respective governmet authority based on the items to be exported.

LC amendement Request

Request letter and availability of fund for the amendment requested based on the request type

Permit approval request

physical presentation of documents as per NBE directive

Purchase order approval request

Physical presentation of documents as per NBE directive

* Requires call’s validation through 8980

** Doesn’t require call’s validation through 8980

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Exchange Rate for Transactions

APRILL 15, 2021
CURRENCY BUYING SELLING
USD 41.6412 42.4740
EURO 49.7904 50.7862
GBP 57.3191 58.4655
CAD 33.1829 33.8466
AED 11.3356 11.5623

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