FAQs

There are two ways to use M/Wallet. The first one is:

• Dial *901# (No need of internet)
• Insert your password
• Select the option you want

The second one is:

• Download “AwashBirr App” from Play Store or App store (It requires internet data)
• Insert your password
• Select the option you want

Information will be provided if the customer is able to respond call's validity accurately

• through 8980 customer line or
• You can get it via mobile banking service without call’s validation

Account balance will be provided if the customer is able to respond call's validity accurately

• through 8980 customer line or
• You can get it via mobile banking service without call’s validation

Exchange rate will be availed immediately without any call's validation

• Through 8980 customer line or
• You can get it via mobile banking service

Telephone number will be availed immediately without any call's validation via 8980 customer line

Email account will be availed immediately without any call's validation via 8980 customer line

Account number will be provided if the customer responds call's validity accurately via 8980 customer line

• If not reversed back to your account in a reasonable time, fill a dispute form
• In any branches of Awash Bank provided that the machine and the ATM card used belong to Awash Bank
• In any branches of Awash Bank or contact center via 8980 customer line provided that you are using other banks’ ATM with Awash Bank’s ATM card
• In both cases above, you shall pay attention to date and amount of transaction and ATM card number during applying for ATM dispute
• You will receive SMS alert through your mobile phone upon registration of your other banks’ ATM transaction failure
• You will also receive another SMS alert message on your mobile phone upon settlement of your case that was registered above

Adequate information will be availed immediately without any call's validation through 8980 customer line

Adequate information will be availed immediately without any call's validation through 8980 customer line

Proforma invoice, import /investment /Factory/ licence, and undertaking letter

Forign currency approval, vaild import /investment / factory licence, proforma invoice, insurance certificate, permit, LC application(for LC), purchase order for (CAD), undertaking letter for (TT), other and letters from respective government authority based on the items to be imported.

Valid Export /investment /factory licence,Sales contract, LC for LC export, undertaking letter for CAD/ Consignment and TT Export, credit or cash sales advice ticket for advance payment export commercial invoice, export permit,and letters from respective governmet authority based on the items to be exported.

Request letter and availability of fund for the amendment requested based on the request type

physical presentation of documents as per NBE directive

Physical presentation of documents as per NBE directive

To process opening of a saving account,

• Valid Identity card
• two passport size photographs
• Initial deposit

The procedure to open a current account:

• Valid Identity card
• TIN certificate
• Business Permit (License)
• Trade Registration Certificate
• Memorandum and Articles of Association (For Private Companies)
• Initial deposit

• The customer requires to have account with the bank before opening of Fixed Time Deposit account
• Negotiate with the branch manager for the interest rate

Smart Children’s account is a type of savings account. The procedure to open account:

• Children under 18 years of age
• Birth certificate of the minor
• Two passport size photos of the child

To open by parent

• Valid Identity card,
• Two passport size photographs or
• Letter of appointment by court, in the case of a guardian and
• initial deposit
• then incentive-Gifts will be provided

Student solution account is a type of savings account.

The procedure to open account: -

• The Account should be available only to students
• Valid student identification card
• Initial deposit
• Then incentives – Bonus, ATM card free of card subscription fee and loan facility

Salary solution account shall be a type of savings account. The procedure to open account:-

• Available to only employees upon written request of their employers
• Valid employee identification card
• No Initial balance
• ATM card shall be issued free of card subscription fee and
• Access to credit/loan facility

The procedure to open account:-

• The account holder shall have both a current and a saving accounts
• The account holder shall give written authorization to the bank to link the saving account with the current account
• To provide ID, Tin No, Trade License, Trade Registration Certificate, Article and Memorandum of Association to open current account
• The account holder shall have a minimum of Birr 1,000,000 (One million only) in the saving account at all times
• If the balance in the saving account falls below the stipulated minimum amount, i.e., Birr 1,000,000 while paying the value of the cheque, the customer shall be communicated to maintain the balance
• Protect the customer from both financial and legal risks that may otherwise arise from dishonoring check presented for payment due to insufficient balance in the current account

The procedure to open an account:

• To provide ID, Tin No, Trade License, Trade Registration Certificate, Investment License, Article and Memorandum of Association to open current account
• Investment Solution Account shall be a kind of saving account that is designed for individuals or organizations with regular income to save a fixed amount of money every month to reach a fixed sum of money over a fixed period and earn higher interest
• The Bank and the depositor shall agree on a fixed amount of money to be deposited for the purpose of buying consumer durable goods, vehicles, house and machineries, and expanding business or other investments
• From the pre agreed amount, the customer shall save 40% within agreed deposit period, which shall range from minimum of one year to maximum of ten years, depending on the demand of the customers
• initial deposit
• Attractive interest rate and loan facility

The procedure to open an account:

• The provident Fund Solution Account Shall have a special time deposit features. The Account shall benefit different private organization and their employees with attractive interest rate along with access to loan facility
• The employee’s provident fund contribution, if any as well as the employer’s provident contribution amount shall be deposited monthly to this Account
• The account can be opened with zero balance in the name of individual employee

• You can get internet banking or Mobile banking from the branch in which your account existed